About Us

Parallel Inception believes in providing authentic and genuine support to help higher education professionals and college students enhance their customer service skills. Through the creation of an acronym and the authoring of a book by our founder, Jeffrey Pierce II, Parallel Inception was born. His book, Be My GUEST: A Guide for Creating an Ultimate Service Experience, was written to help professionals embrace a new way of thinking and to simplify the complex topic of customer service. To that end, he went on to create a signature program, The Ultimate G.U.E.S.T. Experience - a customer service training program for higher education professionals and student leaders. Our main goal is to help higher education professionals and student leaders understand the importance of treating others the way they would want them to treat their family.

The Ultimate G.U.E.S.T. Experience is a customer service training program for higher education professionals and student leaders on college campuses. This program enhances the service skills of participants through teachings guided by the acronym G.U.E.S.T. - Greeting, Undivided Attention, Empathize, Solution, Thanks.

Quick Tip Tuesday

Quick Tip Tuesday is where colleges and universities can receive a tip to improve their customer service. Like many ideas, it came out of an attempt to solve a problem by sharing quick and easy to remember tips to sharpen the customer service skills of higher education professionals. These 'quick tips' serve as small reminders to enhance the overall service experience of the students they serve. Check out the video of our CEO, Jeffrey Pierce, II, sharing a quick customer service tip.

Want more tips? Enter your email address below to receive a 'quick tip' on the first Tuesday of each month.

Testimonials

The Ultimate G.U.E.S.T. Experience really engaged our students and provided them with the tools necessary to improve their customer service as student leaders!

Albany State University – Albany, Georgia Venessa McKinney - Dean of Students

Our students enjoyed the team building interactive activities truly walked away with strategies they can implement immediately.

Fort Valley State University – Fort Valley, Georgia Ala'Torya Cranford - Assistant Director of First & Second Year Programs

The Ultimate G.U.E.S.T. Experience was a tremendous benefit and blessing to Clinton College…the staff was engaged and excited and saw this as very practical.

Clinton College – Rock Hill, South Carolina Lester McCorn - President
Let's Work Together

Let's Work Together

We're so excited you want to connect with us! The best way to get in touch with us is to fill out the form below or email us directly at info@parallelinception.com.